Subscription, cancellation, and refund expectations made explicit.

This page is meant to reduce confusion before purchase and after renewal. It explains how the hosted app intends to handle recurring billing, cancellation timing, refund requests, and billing disputes.

At a glance

Subscriptions renew automatically until canceled.

Cancellation stops future renewals and typically preserves access through the paid period.

Completed billing periods are generally non-refundable unless required by law or approved for a clear billing or service failure.

If a renewal or checkout looks wrong, contact support promptly before continuing to use the service.

For the hosted deployment, billing questions should go to support@uffirm.app. Self-hosted deployments can use different billing providers, support practices, and refund handling.

Details

Subscription renewals

Paid plans renew automatically until canceled. For the hosted app, the intended path is self-serve cancellation through Stripe billing management once a subscription is active.

Cancellation timing

Canceling is intended to stop future renewals rather than erase prior service use. Unless a different result is required by law or clearly stated at checkout, access typically continues through the end of the already-paid billing period.

Refund posture

Completed billing periods are generally non-refundable. Limited exceptions may be considered for duplicate charges, clearly mistaken purchases caught promptly, or material service failures where the hosted product could not reasonably be used as described.

Charge disputes

If a charge looks unfamiliar or wrong, contact support promptly before filing a dispute when possible. Chargebacks can create extra fees and can lead to subscription cancellation or account review while the billing issue is investigated.

Pricing Support Terms